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18(b) How do you expect that your proposed gTLD will benefit registrants, Internet users, and others?

gTLDFull Legal NameE-mail suffixDetail
.studyOPEN UNIVERSITIES AUSTRALIA PTY LTDngtld.webcentral.com.auView
18(B)I. WHAT IS THE GOAL OF YOUR PROPOSED gTLD IN TERMS OF AREAS OF SPECIALTY, SERVICE LEVELS OR REPUTATION?

The key goals of the proposed new .study gTLD are in line with ICANN’s Affirmation of Commitments: to promote consumer trust, competition and consumer choice. OUA also seeks to foster its reputation as the leading provider of its online learning services and provide an authoritative internet space through which OUA and its affiliates are able to communicate with its users directly and effectively. Acknowledged within the Australian market for its online innovation, OUA aims to use the proposed .study gTLD to leverage its market leadership position as an online learning space and drive traffic and business growth for OUA by using .study as a trusted centre of targeted content and information about study options for its prospective students. The .study gTLD will allow its users to identify study topics more quickly and easily by matching their learning interest, career aspirations and lifestyles. OUA also plans to provide second level domain names such as open.study and university.study to assist in generating search-derived traffic for itself and its partner universities. Further, the ability to create personalised domain names on demand and domain names related to the individual study topics OUA provides will support these goals. Strengthened security measures, service levels and more effective functionality will provide a trusted and positive user experience.


18(B)II. WHAT DO YOU ANTICIPATE YOUR PROPOSED gTLD WILL ADD TO THE CURRENT SPACE, IN TERMS OF COMPETITION, DIFFERENTIATION, OR INNOVATION?

It is anticipated that the proposed .study gTLD will make positive contributions to the wider internet community, particularly in the online learning space, by providing:


DIFFERENTIATION (INCREASED TRUST):

The .study gTLD will simplify how internet users interact with OUA by providing a distinctive domain space specifically for open online learning. OUA anticipates that the .study gTLD will generate more search-derived traffic from users searching for study options. Such internet users will be able to directly navigate to the .study gTLD site to find the most relevant study option for their studies. By centralising accredited and certified study options, .study will facilitate its users’ decision-making process when investing in their education, saving them time and resources searching for the appropriate studying opportunity tailored to their needs. Further, OUA plans to increase its partnership with other educational institutions in Australia and overseas. The use of the .study gTLD may ultimately be adopted to regulate the education sector from a digital perspective. OUA seeks to establish a global standard in education by developing the .study gTLD to differentiate its offer in online learning among multiple providers. OUA already offers a unique model which enables students to study individual study topics and to commence study without the need for previous study, in most cases, via open entry. The current domain name system has shown that it is vulnerable to malicious abuses due to registration of domain names which seek to exploit consumer confusion. OUA can address some of these vulnerabilities by maintaining complete control over the domain names registered under the .study domain space. OUA intends to use .study to ensure that users are able to distinguish OUA’s selected network of education providers and the individual study topics they offer from counterfeiters. Together with consumer trust, internet users will be able to rely on the authoritativeness of the domain names under the .study domain space, which will differentiate interaction between internet users and OUA’s websites.


COMPETITION:

The differentiation of .study gTLD as a trusted online learning site for OUA will drive existing and new TLD registry operators and other education providers to make improvements in mechanisms to improve consumer trust of their TLDs. The ability to market OUA’s offer of individual study topics with the use of the .study gTLD will provide OUA a significant competitive edge as students wishing to find appropriate study options tailored to their needs will be encouraged to interact with domain names under the .study domain space. With a dedicated .study domain space, educational institutions and services providers in the education sector may have increased choices in the registration of domain names. As a result, .study will have a flow on effect to enable increased competition. Therefore, the benefits of the proposed .study gTLD will be distributed not only to its direct customers, but to the internet community at large forcing improved services in the market place.


INNOVATION:

With the expansion of the internet community to all corners of the world, the existing TLD structure presents limitations, not only in the availability of domain names for registrants, but also to businesses and organisations establishing a coherent global online brand presence to meet their evolving business needs. It is often difficult to register a domain name in existing domain space due to unavailability of the desired name. This problem is amplified for organisations such as OUA who work across many different jurisdictions and geographical markets. Even when the desired domain name is available, it may come with a high price tag associated with a purchase of such desired name from a third party or be ambiguous and fail to explain the nature of the organisation’s business. With .study, OUA has the ability to create second or third level domain names including the use of geographic names on demand which are relevant to its student base and the individual online study topics that OUA offers. By building its website and future websites with clear domain names such as openuniversities.study and country.study, OUA will be able to convey a clear message that it provides studying options from its partner universities and other accredited education providers. OUA will be able to combine its use of the domain space with innovative user focused marketing and services to address the currently unmet needs in the existing domain name system providing greater consumer choice.


18(B)III. WHAT GOALS DOES YOUR PROPOSED gTLD HAVE IN TERMS OF USER EXPERIENCE?

The proposed .study gTLD will provide a positive user experience, which meets the changing and growing needs of the global internet community. OUA will maintain control in the registration and use of domain names and will ensure that the new gTLD will only be used for purposes authorised by OUA. Therefore, the .study gTLD will:

- provide an easy and intuitive reference and access point for internet users searching for study options matching their learning interest or career aspirations;

- represent authenticity thus promoting user confidence;

- direct internet users to relevant information in a timely manner by creating domain names such as university.study on demand;

- allow the use of IDNs at a later stage to enable OUA’s current and prospective students to interact directly in their native language;

- use geographic names to localise OUA’s websites to connect with internet users in the relevant regions and to comply with local laws;

- enhance security and minimise security risks by implementing necessary technical and policy measures;

- strengthen brand reputation and user confidence by eliminating user confusion; and

- prevent potential abuses in the registration process reducing overall costs to businesses and users.


OUA intends to create relevant domain names for use including product, services or geographic names in the second or third level domain names. In accordance with the registration policy and the proposed measures for protection of geographic names as outlined in response to Question 22, OUA will use geographic names to localise its websites in the Australia and its main territories initially where OUA offers its online studies. OUA plans to expand the use of geographic names to other countries in the Asia Pacific and US regions at a later stage where OUA plans to expand its operations. The use of geographic names is intended to:

- connect internet users with relevant information as applicable to the territory; and

- comply with required rules and regulations in the relevant territory.


At this stage, OUA does not intend to utilise Internationalized Domain Names (IDNs) at the second level. However, as the use of the .study gTLD evolves, OUA may wish to utilise IDNs to allow internet users to engage with .study in their native language, creating a more positive user experience and encouraging diversity.

The .study gTLD should address the concerns that the current domain name system is open to potential malicious abuse and user confusion in the registration processes. Although the current system allows an eligible party to lodge a claim through existing Uniform Domain Name Dispute Resolution Policy (UDRP) or other dispute resolution processes, the .study gTLD will reduce potential abuses in the registration processes and overall costs to internet users. User confidence in the domain name system will be strengthened, which will ultimately contribute towards promoting ICANN’s core values in benefiting the public interest.


18(B)IV. PROVIDE A COMPLETE DESCRIPTION OF THE APPLICANTʹS INTENDED REGISTRATION POLICIES IN SUPPORT OF THE GOALS LISTED ABOVE.

The proposed registration policy is attached in response to Question 28.

Only OUA will be eligible to register domain names in .study at this stage. The domain name registration processes will address the requirements mandated by ICANN, including rights abuse prevention measures.


18(B)V. WILL YOUR PROPOSED GTLD IMPOSE ANY MEASURES FOR PROTECTING THE PRIVACY OR CONFIDENTIAL INFORMATION OF REGISTRANTS OR USERS? IF SO, PLEASE DESCRIBE ANY SUCH MEASURES.

OUA is committed to protection of privacy and confidential information in accordance with its objective of increasing consumer trust and providing a safe and legitimate internet space for internet users. Privacy and confidential information will be protected in accordance with all applicable laws and regulations relating to internet security, privacy and user’s confidential information including the Privacy Act 1988 (Australia).

Privacy is of fundamental concern to most of OUA’s students as such OUA has a strong interest in ensuring a high level of privacy protection for its users. OUA has implemented its own privacy policy that complies with the 10 National Privacy Principles (NPP) listed under the Privacy Act 1988 (Australia) to demonstrate its commitment to the protection of user privacy and confidential information. OUA’s privacy policy includes provisions regarding:

1. Collection of personal information (NPP 1 & 10): OUA will not collect any personal information unless it is necessary for its functions. OUA will inform a user of the purpose of such a collection when the information is needed.

2. Use and disclosure of personal information (NPP 2): OUA will only use the personal information collected for the purpose informed to the user or otherwise permitted by law.

3. Security and quality of personal information (NPP 3 & 4): OUA takes reasonable steps to ensure that the personal information in its collection is accurate, complete and up-to-date and protects the personal information from misuse, loss, unauthorised access, modification or disclosure.

4. Access to and correction of personal information (NPP 5 & 6): OUA allows its users to access their personal information and request for any correction of such information to be made.

5. Commonwealth Government Identifiers (NPP 7): OUA will issue its own identification numbers instead of using Commonwealth government identifiers (such as health insurance numbers) as its own identifier of individuals to protect the privacy of information provided by its users.

6. Anonymity (NPP 8): OUA allows users not to identify themselves when it is lawful and practicable to do so.

7. Transborder Data Flows (NPP 9): OUA complies with the requirements under law relating to transborder data flows.

8. Sensitive information (NPP 10): OUA will not collect sensitive information about its users without their consent unless permitted by law.


As the .study gTLD will only be available to OUA, initially, the amount of personal data that will be collected for the purposes of operating the gTLD and made publicly available in the WHOIS database will be very limited. OUA will provide a publicly available and searchable WHOIS look up facility, where information about the domain name status, registrant information including administrative and technical contact details can be found in accordance with Specification 4 of the Registry Agreement. In order to prevent misuse of the WHOIS look up facility, OUA will utilise measures including a requirement where any person submitting a WHOIS database query is required to read and agree to the terms and conditions in accordance with the registration policy. This will include the terms of use that the WHOIS database is provided for information purposes only and that the user agrees not to use the information for any other purposes such as allowing or enabling the transmission of unsolicited commercial advertising or other communication.

OUA will deploy Domain Name System Security Extensions (DNSSEC) which is intended to benefit both OUA and its users interacting with OUA online. DNSSEC provides additional security by validating information in the transmission, therefore it is intended to benefit those who publish information in the domain name system (DNS) and the users who retrieve information from the new .study gTLD. OUA already implements measures to protect privacy or confidential information of its users against misuse, loss, alteration and unauthorised access. Such measures include the use of Secure Sockets Layer (SSL) data encryption.

OUA will continue to apply all security measures currently implemented and will comply with all other policies and practices required by ICANN in the Registry Agreement and any relevant Consensus Policy for protecting the privacy and confidential information of registrants and users in the new .study domain space.


18(B)VI. DESCRIBE WHETHER AND IN WHAT WAYS OUTREACH AND COMMUNICATIONS WILL HELP TO ACHIEVE YOUR PROJECTED BENEFITS.

The proposed new gTLD will be publicised by a media plan to promote recognition of the new gTLD within the internet community to be a trusted site and as a sign of authenticity.

During the initial stage of the operation of the proposed new gTLD, it is anticipated that internet users may be re-directed to current websites. However, over time, it is foreseen that communication to the internet community of the existence of the proposed new gTLD and encouragement to utilise the trusted site will contribute towards minimising malicious abuses and protecting internet users.

gTLDFull Legal NameE-mail suffixDetail
.showCharleston Road Registry Inc.google.comView
18.b. Benefits to Registrants, Internet Users, and Others

18.b.i.1 Specialty

The goal of the proposed gTLD is to create a new Internet environment that provides registrants, Internet users, and the public with the opportunity to associate with a meaningful term. Specialization will arise from this environment through market dynamics as entities align their offerings with the term.

The specialization goal of the proposed gTLD is to create a new Internet environment that provides registrants with the opportunity to associate with the term ʺshowʺ and to provide content or offerings related to the promotion of the performing arts. This specialization introduces a new domain name hierarchy with the express purpose of being an Internet user destination for information regarding shows of any kind.

18.b.i.2 Service Levels

Through its association with Google, Charleston Road Registry is uniquely positioned to enable and support the proposed gTLD by providing its service reliability and speed of delivery as a part of its services. Google brings unique expertise and a proven record of excellence in infrastructure operations: Google now runs the largest DNS system in the world, has industry-leading uptime on its services, such as web search, and offers enterprise services on which governments and businesses depend.

Google is known for its high level of quality and speed, and Charleston Road Registry’s service level goal for the proposed gTLD is to extend that high level of quality, speed, and service to registrars. Indeed, two of Google’s core principles in providing Internet search and related goods and services are “focus on the user and all else will follow” and that “fast is better than slow.”

Charleston Road Registry is committed to using the most technologically advanced, secure, and reliable registry services for all of the domain names in the gTLD so as to not compromise the service levels, security, and stability of the gTLD to users worldwide.

Charleston Road Registry will provide both Engineering and Customer Service support to registrars. All registrars will also have the same level of access to Charleston Road Registry resources to resolve disputes and technical and⁄or administrative customer service issues.

Charleston Road Registry will provide all registrars with 24-hours-a-day, 7-days-a-week Customer Support in the form of telephone, email, and⁄or web chat for technical and non-technical issues relating to the operation of the gTLD system. Charleston Road Registry will provide all registrars with the same level of access to customer support via telephone, email, and Charleston Road Registryʹs website; email and web-based interactions will be the primary method of provisioning customer service support to registrars.

Additionally, Charleston Road Registry will implement strict policies and procedures to minimize abusive domain name registrations and uses and other activities that have a negative impact on Internet users. It will dedicate ample resources for the purpose of responding promptly to abuse complaints from government, judicial and⁄or law enforcement.

18.b.i.3 Reputation

Google has a proven record of providing high-quality, secure online services. Charleston Road Registry seeks to enhance Google’s reputation for excellence, superior quality, and high level of security and become known as an exemplary domain name services provider. When registrants assess opportunities in the marketplace to obtain a name, they will have confidence in Charleston Road Registry’s ability to meet ongoing needs as the registry operator for the proposed gTLD. When Internet users visit a domain name in the proposed gTLD environment, they will be able to reliably expect and experience the high level of security and quality on which Google’s reputation has been built.

The registry will be structured so that Charleston Road Registry allows registrars to register and oversee second-level domain names in the proposed gTLD; that registrars develop and deploy a reasonable process for ensuring that those domain names are used for gTLD-relevant purposes as specified in the registry-registrar agreement; and per Specification 4 that the WHOIS is thick and reliable; and that the registry is responsive to legal rights owners (if applicable) who may have complaints about potentially abusive registrations.

In addition, Charleston Road Registry’s operation of the new gTLD will provide the opportunity for registrars and registrants to build and⁄or bolster their unique brands and brand reputation in association with the proposed gTLD.

18.b.ii.1 Competition

Charleston Road Registry supports the advancement of registry operators as a whole and the diffusion of gTLDs amongst diverse stakeholders to generate increased competition for the benefit of the Internet public. Increased competition will result in more competitive prices for consumers, generate efficiencies and increase productivity in enterprises, and spur innovation in the gTLD space.

The proposed gTLD, .show will provide a new online structure for the aggregation of show-related content. As an alternative to existing second-level domains, Charleston Road Registry anticipates that the .show gTLD will increase competition among registrars by increasing consumer choice and creating new opportunities for registrar pricing differentiation. Charleston Road Registry also anticipates the .show gTLD will help grow the volume of entities offering show-related content on the Internet, thereby increasing competition among all such entities to create more relevant and unique content. Charleston Road Registry further anticipates the .show gTLD may contribute to an increase in online advertising given the specific nature of the domain. Entities will compete to advertise their goods and services that are specific to a particular .show second-level domain.

Managing this Internet space will allow Charleston Road Registry to provide to registrars and registrants the high level of technical operations quality and service for which Google is known, which in turn will incent other existing and new gTLDs to improve the quality of their offerings.

Charleston Road Registry will facilitate a fair and equitable registrar process, providing open access to any registrar who meets ICANN accreditation guidelines by fully complying with the Registry Operator Code of Conduct. Charleston Road Registry is committed to treating all registrars equitably and will not offer preferential treatment to Google in its capacity as registrar.

18.b.ii.2 Differentiation

Charleston Road Registry believes in the commercial viability of alternatives to existing gTLDs such as .com and .net. The proposed gTLD will provide the marketplace with opportunities for differentiation not currently available in the gTLD space.

The .show gTLD will provide a new mechanism whereby businesses and individuals can differentiate their content by signifying that their content is related to shows. This signification is not currently available in the gTLD space, and its provision will remove the need to use more generic gTLDs for such purposes.

Given its association with Google, Charleston Road Registry offers a unique value proposition to registrars resulting from the strength of Google’s trusted brand, technical leadership, and support for free speech on the Internet. Registrars will have the opportunity to leverage this brand in devising their own market positions.

18.b.ii.3 Innovation

The proposed gTLD will foster innovation by creating a new space for the categorization and classification of online content. It will therein provide a mechanism by which registrars and registrants can better brand and manage their online presence by associating it with the .show namespace. This namespace delivers value to the public through the provision of new and differentiated content, goods, and services to Internet users.

The proposed gTLD, .show, will promote innovation among registrars by providing for the sale of a second-level domain in a gTLD that will attract a specific segment of registrants. This provides registrars with the opportunity to create and offer tailored new products and services that benefit registrants and⁄or improve user experience in association with the registration of a second-level domain in the .show gTLD. The proposed gTLD aspires to become an authoritative online resource for show-related, performing arts content. The concentration of content providers in the .show gTLD will likely invite user comparison among second-level domain sites, encouraging second-level domain registrants to innovate and improve upon their content and⁄or offerings as a point of differentiation.

In addition, the proposed gTLD will promote innovation in the marketplace by providing additional second-level domain options for the public’s use. This will invite new entrants to establish a domain name presence, facilitating innovation in their offerings, and their interactions with Internet users.

Charleston Road Registry considers the proposed gTLD to be a platform for innovation with existing and future Google products and services. Charleston Road Registry, therefore, may incorporate these new offerings into future registry service options (subject to the ICANN approval process), infusing new ideas into the gTLD for the betterment of the public.

Google consistently aims to improve upon technologies that connect people with information, as demonstrated by a proven record of innovation and iteration. Charleston Road Registry strives to offer its constituents this same level of continuous development in advancing its management and operation of the gTLD, engendering benefits to registrars, registrants, and end users.

18.b.iii User Experience

Charleston Road Registry will strive to provide the highest level of user experience through operational stability, security, and performance to serve the interest of registrants in the proposed gTLD. Charleston Road Registry is uniquely positioned to provide this level of experience given its relationship with Google; Google invested over $3 billion in its IT infrastructure in 2011 and maintains a record of excellence in infrastructure operations.

The proposed gTLD will provide registrants with the opportunity to differentiate their dedicated domain space such that the end users are able to discern the type of content intended to be found within the proposed gTLD. This will enable increased user visibility of registrants’ offerings, as well as provide registrants with the opportunity to enhance their respective content offerings and innovate in new ways.

The proposed gTLD will provide a more trusted and user-friendly environment where domain names and content related to the .show gTLD can flourish. Charleston Road Registry seeks to have users deem the gTLD trustworthy and reliable and recognize it as an aggregated source of targeted goods, services, and information.

The proposed gTLD, furthermore, facilitates an improved online user experience through greater structure and categorization on the Internet.

18.b.iv Registration Policies

Charleston Road Registry believes that given its wide variety of uses, the .show gTLD will best add value to the gTLD space by remaining totally open and unencumbered by registrant restrictions. There will, therefore, be no restrictions on second-level domain name registrations in the proposed gTLD, .show.

Charleston Road Registry will make access to Registry Services, including the shared registration system, available to all ICANN-accredited registrars. Domain names within the proposed gTLD will be available to the general public for registration and use.

Charleston Road Registry is committed to implementing strong and integrated intellectual property rights protection mechanisms. Doing so is critical to Google’s goals of model Internet citizenship and fostering Internet development, especially in emerging regions. Accordingly, Charleston Road Registry intends to offer a suite of rights protection measures, which builds upon ICANNʹs required policies while fulfilling our commitment to encouraging innovation, competition and choice on the Internet.

18.b.v Protection of Privacy and Confidential Information

Charleston Road Registry will strive to ensure the appropriate level of privacy and security will be met for its users. Charleston Road Registry and its provider of registry services, Google, have imposed measures to achieve this protection; additional specifics regarding the practices for the registry include but are not limited to the following:

- All data transmitted from registrars to the registry will be encrypted using transport layer security (TLS) or other similar data protection schemes to ensure that third parties cannot access personally identifying information or other sensitive data as it crosses the Internet.

- Charleston Road Registry will attempt to prevent the misuse of WHOIS data for improper purposes such as spam, intellectual property theft, or phishing. Charleston Road Registry will attempt to identify patterns of abusive usage of the WHOIS and will appropriately use CAPTCHA, query throttling or other techniques to prevent information scraping.

- Google will restrict access to data and information systems maintained by the registry to a specific list of individuals involved with supporting the Google Registry system in production. Google will review this list on a periodic basis to ensure that the level of access granted to individuals is appropriate. Google uses two-factor authentication and other mechanisms to ensure that staff with access to user information are properly identified prior to using registry systems.

- Google data backups stored offsite are encrypted with passwords that are securely managed on Google’s internal systems. Google can effectively remove the ability to access this data by destroying the relevant encryption password.

- Supplying Google account information will be optional for registrants unless the domain registration is directly associated with another Google product offering. Google will not disclose Google account information except for any contact information provided by the user that is required by ICANN (per Specification 4) to be displayed in response to a WHOIS query.

- Registrar billing and payment information will not be stored alongside domain name registration information. All registrar billing and payment information will be stored in a payment card industry (PCI)-compliant billing system similar to that used by Google Ads.

- Data will not be shared with third parties without the permission of registrants, except as required for registry operations or as required under the law, such as in response to a subpoena, other such court order, or demonstrated official need by law enforcement.

Beyond these specific mechanisms, both Charleston Road Registry and Google will govern its approach to privacy by the Google Privacy Policy. This policy applies to registrars, registrants and end users of registry services such as DNS zone publication and WHOIS data publication. The Privacy Policy is located at http:⁄⁄www.google.com⁄policies⁄privacy⁄.

18.b.vi. Outreach and Communications Efforts

Once Charleston Road Registry begins developing public-facing resources in its gTLD, it intends to inform the public about the gTLD and the opportunity to obtain domain space there through investments in marketing and public relations.

Charleston Road Registry intends to promote gTLDs in its portfolio, such that the public gains an awareness and understanding of new gTLDs and the availability of new second-level domain space on the Internet. Charleston Road Registry believes that this approach will make the strongest impact in modifying consumer behavior and is the best path to achieving success for all new gTLDs collectively.

Charleston Road Registry will reach out to the Internet community via a number of different outreach and communications methods and venues to deliver its mission and message to the public, including but not limited to: press briefings, videos posted on various Internet sites, blogs and other social media, and paid advertising. In addition, when developing resources for localized Internet registrars in different global regions, Charleston Road Registry will use local marketing and communications platforms as needed.